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Frequently asked questions
Find answers to your travel questions
Popular Questions
Frequently asked questions
  • How do I book a trip?

    Browse tours or destinations, then submit a trip request from the Plan Your Trip page — a GTS travel planner replies within one business day.

  • What is your cancellation policy?

    See our Cancellation & Refund Policy page for the full terms — they vary slightly by trip type.

  • Are your trips eco-certified?

    Every GTS trip runs under our Green Pledge — zero single-use plastic, capped group sizes, and local-first hiring.

  • Do you offer custom itineraries?

    Yes — mention it in your trip request, or ask about our Custom & Luxury Green Expeditions line.

  • What payment methods do you accept?

    We support major cards and local payment gateways at checkout — see the Shop or Checkout page for the current list.